Legal

Terms of Service

Last updated: August 27, 2026

These Terms of Service, referred to in this document as the "Terms," govern your access to and use of the ReceptionEase website, AI-powered platform, and related support services, together referred to in this document as the "Service." The Service is operated by Vampo, referred to in this document as "we," "us," or "our." The business creating an account or otherwise using the Service is referred to in this document as "you," "Client," or, in the Data Processing Addendum, the "Controller." By creating an account or using the Service, you agree to be bound by these Terms.

These Terms, together with the Privacy Policy and the Data Processing Addendum, are together referred to in this document as the "Legal Terms." Your acceptance of the Legal Terms supersedes any prior agreements or understandings between you and us regarding the Service.

If you do not agree, do not use the Service.

1. The Service

ReceptionEase is an AI-powered receptionist platform that provides features including, but not limited to:

• Answers your business phone calls 24/7 using an AI telephony system
• Books clients into your calendar
• Maintains a contact directory of your callers
• Sends you an SMS or MMS text message alert when a visit is confirmed for dispatch
• Sends you SMS and MMS follow-up messages arising from calls you take part in, independently of account notifications, as described in Section 11.1

Section 12 stands apart from the Service and describes how we contact businesses that are not yet Clients, and how a business that is not yet a Client can ask us to contact it.

• Provides a real-time dashboard showing call history, transcripts, and metrics
• Optionally syncs appointments with Google Calendar

The Service is provided on a software-as-a-service (SaaS) basis. We may update, modify, or improve the Service at any time.

2. Eligibility

You must be at least 18 years old and have the legal authority to enter into a binding contract on behalf of the business you register. By agreeing to these Terms, you represent that you meet these requirements.

3. Account Registration

• You must provide accurate, complete, and current information when registering.
• You are responsible for maintaining the confidentiality of your login credentials.
• You are responsible for all activity that occurs under your account.
• You must notify us immediately at contact@receptionease.com if you suspect unauthorized access to your account.
• Each account is for a single business. You may not share accounts across multiple unrelated businesses.
• You are responsible for keeping the business information the AI relies on to handle calls, including, but not limited to, your services, pricing, hours, and FAQ content, accurate and up to date in your dashboard, and for proactively contacting us at contact@receptionease.com for any changes you need help making.

4. Subscription and Payment

4.1 Pricing

Current pricing is listed on our website at receptionease.com. All prices are in USD and exclusive of applicable taxes.

4.2 Billing

• Subscriptions are billed automatically on a recurring monthly basis via our payment processor.
• Payment is collected automatically at the start of each billing period using the payment method on file.
• You authorize us to charge your payment method on a recurring basis until you cancel.
• Receipts and subscription management are available through the billing portal accessible from your account settings.

4.3 Failed Payment

If a payment fails, we will attempt to retry the charge. If payment cannot be collected within 7 days of the due date, we reserve the right to suspend access to your account until the outstanding balance is resolved.

4.4 Taxes

You are responsible for all taxes, levies, or duties imposed by taxing authorities in connection with your subscription, excluding taxes on our net income.

4.5 Price Changes

We reserve the right to change subscription pricing. We will provide at least 30 days' written notice before any price change takes effect. Continued use of the Service after the effective date constitutes acceptance of the new price.

5. Cancellation and Refunds

5.1 Cancellation

You may cancel your subscription at any time through the billing portal or by contacting us at contact@receptionease.com. Cancellation takes effect at the end of your current paid billing period. You retain access to the Service until that date.

5.2 Refunds

All payments are non-refundable. We do not provide refunds or credits for partial months, unused periods, or unused features, including, but not limited to, upon cancellation or termination of your account. The single exception is the first month guarantee in Section 5.3.

5.3 First Month Guarantee

This guarantee applies only to the flat monthly plan for HVAC and trades businesses. It does not apply to any other plan.

If the work your receptionist brings you in your first 30 days is worth less than twice what you paid us for that month, we refund the month in full.

What "twice what you paid" means. Twice the subscription fee for your first month, excluding any tax charged on it.

What counts toward the total. Work counts when a caller asked you to carry it out during the 30 day period, on a call your receptionist handled. It is valued at the price you would charge for that work, and it counts from the moment the request is taken. Work does not have to have been carried out, invoiced, or paid for by the end of the period in order to count.

A request you did not take up still counts. Where a caller asked for work and you did not return the call, declined the job, quoted a price the caller refused, or were unable to schedule it, that request counts toward the total at your usual price for that type of work. We guarantee the work we put in front of you. We do not guarantee your close rate, your availability, or how quickly you ring people back, because none of those are ours.

What does not count. Spam calls and robocalls, wrong numbers, calls from salespeople or suppliers, calls in which the caller only asked a general question such as your opening hours, repeat calls from the same person about the same job, and work from any caller who did not reach your receptionist.

How a claim is checked. We can see every request your receptionist took, but we cannot see your prices. To claim, email contact@receptionease.com with the value of the work in the period. Where we ask, you agree to provide reasonable supporting evidence, such as your usual price list, quotes, or job records. We will not ask for more than we need to check the claim, and we will not unreasonably refuse one.

Conditions.

• The 30 days begin on the day your calls first reach the receptionist, not the day you sign up.
• Your calls must be reaching the receptionist throughout. If call forwarding is switched off, or your number is paused or disconnected, we extend the 30 day period by the number of days affected rather than counting them against us.
• Claim within 14 days of the end of the 30 day period. Claims made after that window cannot be honoured.
• We refund the subscription fee you paid for that first month, together with any tax charged on it, to your original payment method within 10 business days of agreeing the claim.
• The refund does not depend on you cancelling. You are free to cancel at that point or to carry on.
• The guarantee may be claimed once per business.

5.4 Data on Account Deletion

Cancelling your subscription alone does not delete your data. Your data is deleted only when you delete your account. Upon account deletion, all data associated with your account, including, but not limited to, contacts, call transcripts, call summaries, appointments, and business information, will be permanently deleted within 30 days. This action is irreversible. (Audio call recordings follow the separate 6-month schedule described in Section 7, regardless of when or whether you delete your account.)

Deletion does not extend to the records we are required by law to retain, being your billing and tax records and the record of your consent to receive text messages. We retain the consent record for four years after your account closes, and billing and tax records for as long as tax law requires. These records are kept only for those purposes. Section 9 of the Privacy Policy sets out this exception in full.

5.5 Our Right to Terminate

We may suspend or terminate your account immediately if you violate these Terms, fail to pay within the notice period, or engage in abusive or fraudulent behavior. No refund will be issued in such cases.

6. Acceptable Use

You agree not to use the Service for prohibited purposes including, but not limited to:

• Violate any applicable law or regulation
• Engage in deceptive, fraudulent, or misleading communications with callers
• Impersonate another person or business
• Infringe on the intellectual property rights of others
• Transmit malware, viruses, or harmful code
• Attempt to gain unauthorized access to our systems or other users' accounts
• Use the Service for any purpose other than legitimate business communications
• Resell, sublicense, or white-label the Service without our prior written permission

7. AI Telephony, Recordings, and Transcripts

Calls handled by the Service are answered by our AI telephony system. Conversations are recorded and transcribed, and are stored in your dashboard.

Audio call recordings are retained for up to 6 months from the date of the call, after which they are automatically and permanently deleted. This 6-month limit applies to the audio recording only, on a fixed schedule, regardless of your subscription status. Call transcripts, call summaries, and all other account data are not subject to this 6-month limit; see Section 5.4 for when that data is deleted.

Disclosure to callers. At the outset of every call, before the caller reaches the receptionist, the Service informs the caller that the call is recorded and transcribed. This disclosure is delivered by the Service on every call and cannot be disabled, removed, or modified. You are not required to arrange it yourself.

Legal effect of the disclosure. Call recording is governed by federal and state wiretapping and eavesdropping statutes, which operate independently of consumer privacy legislation and are not satisfied by compliance with it. Federal law permits a call to be recorded with the consent of a single party, whereas approximately twelve states require the consent of every party to the call. In those states, a caller who receives the disclosure at the outset of the call and elects to remain on the line is regarded as having consented to the recording. The disclosure is provided for that purpose. Section 4 of the Privacy Policy describes it in full.

Your remaining obligations. The disclosure above does not discharge every obligation you may have. You remain responsible for:

• Any disclosure or consent required of you by your industry or jurisdiction in addition to the disclosure the Service delivers on every call
• Giving effect to a caller's request not to be recorded
• The accuracy of the business information the receptionist relies on when speaking to your callers, as set out in Section 3

Where you are uncertain which requirements apply to your business, you should obtain your own legal advice.

Our responsibility. We are responsible for delivering the disclosure described above on every call. We are not responsible for a failure by you to meet an obligation that remains yours under this Section.

8. Google Account and Google Calendar Integration

If you sign in with Google, you authorize us to receive the email address and the first and last name held on your Google account, for the purpose of creating and accessing your account.

Connecting Google Calendar is optional. If you connect it, you authorize ReceptionEase to:

• Create a dedicated calendar named "ReceptionEase" in your Google account
• Create, update, and delete events within that calendar only when a client is booked or that booking is later changed in your dashboard
• Read your primary Google account email address, so that your dashboard can display which account is connected

The Service requests the narrowest calendar permission Google makes available, and cannot see, change, or delete your personal calendar or any other calendar in your Google account.

You may disconnect Google Calendar at any time from the Calendar tab in your dashboard. Disconnecting deletes the "ReceptionEase" calendar and the events within it from your Google account, and deletes the credentials we hold. You may also withdraw our access through your Google account permissions page. Appointments remain visible in your ReceptionEase dashboard.

ReceptionEase's use and transfer of information received from Google APIs to any other application will adhere to the Google API Services User Data Policy, including the Limited Use requirements. Section 7 of our Privacy Policy sets out in full how this data is used, stored, and deleted.

Your use of Google services is also subject to Google's Terms of Service and Privacy Policy.

9. Intellectual Property

9.1 Our IP

All software, design, trademarks, and content comprising the ReceptionEase platform are owned by or licensed to Vampo. These Terms do not grant you any rights to our intellectual property beyond the limited, non-exclusive license to use the Service during your active subscription.

9.2 Your Data

You retain ownership of all data you input into the Service (including, but not limited to, contacts, business information, and services) and all data generated on your behalf (including, but not limited to, call records, recordings, and transcripts). By using the Service, you grant us a limited license to store and process this data solely to deliver the Service to you.

10. Confidentiality

Each party agrees to treat the other's confidential information as confidential and not to disclose it to third parties, except as required to provide or use the Service or as required by applicable law.

11. Data and Privacy

Our collection and use of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

11.1 SMS and MMS Text Message Alerts

What the Service sends. The Service sends you an SMS or MMS text message when a visit request taken by the receptionist is confirmed for dispatch, telling you who the customer is, the number to reach them on, the agreed time, and the job and address the truck is going to. The Service does not text you about a call that has not reached that point. Alongside these account notifications, we send you follow-up messages arising from a call you took part in or from something you consented to. Those can include, but are not limited to, a follow-up to the call, a meeting link, a solicited link or demo for a product you asked for or agreed to receive on the call, or an answer to something you asked. Section 5 of the Privacy Policy describes these messages and the information they contain.

Follow-up messages. Separately from the account notifications above, we use the mobile number you provide to follow up on a call you took part in and on what you consented to. Those messages can include, but are not limited to, a follow-up to a call you took part in, a meeting link or a reminder for a meeting you consented to, a solicited link or demo for a product you asked for or agreed to receive on the call, or an answer to a question you asked us. They are sent on the same terms as the alerts described above, and you may stop them by the same means.

Consent. We send SMS and MMS messages only to a mobile number you have provided and only after you have agreed to receive them. Your agreement, the wording shown to you at the time, and the date and time it was given are recorded.

Timing. You authorise the Service to send these messages at any hour, including outside your business hours, at weekends, and on public holidays. These are transactional service messages relating to your account. They are not unsolicited marketing, and we do not send unsolicited marketing text messages.

Stopping messages. You may stop text message alerts at any time by replying STOP to any message, by writing to contact@receptionease.com, or by any other reasonable means. We do not require you to use any particular method, and we act on such a request within ten business days of receiving it. Replying HELP to any message will return our contact details and tell you how to stop the messages. Stopping text message alerts does not cancel your subscription and does not stop notices we are required to send you concerning billing and security.

Message frequency and charges. Message frequency varies with your call volume. Your mobile provider may charge you for messages received, and any such charge is a matter between you and that provider.

Numbers provided for other people. Where you provide a mobile number belonging to any person other than yourself, you warrant that you have that person's agreement to receive these messages, and you agree to remove the number when that agreement is withdrawn. You indemnify us against any claim arising from a number you provided without that agreement, on the terms set out in Section 16.

No guarantee of delivery. Text message alerts depend on mobile networks and third-party providers that we do not control, and may be delayed, filtered, or not delivered at all. The alerts supplement your dashboard and do not replace it, and you should not rely on them as your only means of learning that a call requires your attention. We are not liable for any loss arising from an alert that is delayed or not delivered, subject to Section 15. Message and data rates may apply depending on your mobile phone service plan.

12. Contact Before You Become a Client

This Section is not part of the Service and describes nothing you are paying for. It is set out here so that the Legal Terms state in one place how we contact businesses before they become Clients.

If you ask us for a demo on our website. Some of our web pages carry a form that asks for your name and your mobile number so that we can book a product demonstration with you. Beneath the fields are two separate, unticked boxes: one giving us permission to call you at that number to arrange and run the demo, and one, which is optional, giving us permission to text you about it. If you tick the text box, we send you your booking confirmation, the meeting link, a reminder, and replies to anything you ask us. Message frequency varies and is typically 2 to 5 messages for each demo you book. Message and data rates may apply depending on your mobile phone service plan. You may reply STOP at any time to stop the messages, or HELP for help. Ticking the text box is optional, is never a condition of purchase, and is not required to book the demo; if you leave it unticked we call you and send you nothing by text. The exact wording shown to you, your number, the date and time, and the IP address and browser the form was submitted from are recorded. Submitting the form creates no account, no subscription, and no obligation on you.

If we call you. We call businesses to introduce ReceptionEase. Taking such a call creates no account, no subscription, and no obligation on you. If, on such a call, you agree to continue the conversation by text, we may send you SMS or MMS messages about that call and about what you agreed to receive on it, including, but not limited to, a follow-up to the call, a meeting link, a link or demo for a product we discussed, or an answer to a question you asked. Before we take that agreement, we tell you who we are, what we will send, roughly how often it will arrive, that message and data rates may apply, and that you may reply STOP at any time to stop the messages. Agreeing to receive those messages is never a condition of buying anything from us, and we say so on the call.

For messages arising from a call, message frequency varies with the conversation and with how often you reply, and is typically 1 to 10 messages per conversation. You may stop the messages at any time by any reasonable means, including by replying STOP to any message, by writing to contact@receptionease.com, or by telling us on a call, and you may ask us not to call you again by those same means. Section 6 of the Privacy Policy sets out this practice in full, including the record we keep of your permission and the limits on what may be done with your mobile number.

Permission given on such a call, or on such a form, is separate from the consent described in Section 11.1, which is asked for and recorded when you activate your account. Neither carries across to the other, and anything sent to you as a Client is governed by Section 11.1.

13. Availability

We aim to provide a reliable service but do not guarantee 100% uptime. We may perform scheduled or emergency maintenance that results in temporary unavailability and will endeavor to provide advance notice where possible. We operate the Service in good faith and do not intend to cause you harm.

We are not liable for any losses arising from Service unavailability.

14. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT, INCLUDING BUT NOT LIMITED TO, THAT:

• THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE
• THE AI WILL RESPOND ACCURATELY IN ALL CIRCUMSTANCES
• THE SERVICE WILL MEET YOUR SPECIFIC BUSINESS REQUIREMENTS

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL VAMPO GROUP, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR DAMAGES INCLUDING, BUT NOT LIMITED TO:

• ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES
• DAMAGES ARISING FROM MISSED CALLS, AI ERRORS, OR SERVICE INTERRUPTIONS

OUR TOTAL CUMULATIVE LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE CLAIM.

16. Indemnification

You agree to indemnify, defend, and hold harmless Vampo and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from causes including, but not limited to:

• Your use of the Service
• Your violation of these Terms
• Your violation of any applicable law, including, but not limited to, laws governing AI-assisted communications and call transcription
• Any content or data you submit through the Service

17. Modifications to These Terms

We may modify these Terms at any time. When we make material changes, we will update the "Last updated" date and notify you when those changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms.

18. Governing Law and Dispute Resolution

These Terms are governed primarily by the laws of the Republic of Albania, without regard to conflict of law principles. Where applicable United States federal or state law governs a specific matter addressed by these Terms, such law applies to the extent relevant. In the event of a conflict between Albanian law and United States law on any matter addressed by these Terms, Albanian law shall prevail.

Any disputes arising from or related to these Terms or the Service shall be resolved exclusively in the competent courts of Tiranë, Albania. By using the Service, you consent to the personal jurisdiction of those courts.

19. General

• Entire Agreement: These Terms, the Privacy Policy, and the Data Processing Addendum, together forming the Legal Terms, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements. All three documents are equal parts of a single agreement; none takes precedence over the others, and they shall be read together and interpreted consistently.
• Vampo Privacy Policy: ReceptionEase is a brand of Vampo, and the Vampo Privacy Policy applies to any matter the Legal Terms do not address concerning your information, our privacy practices, or how we contact you. Our calling and outreach practices are addressed by Section 12 of these Terms and Section 6 of the Privacy Policy. The Vampo Privacy Policy supplements the Legal Terms and does not limit them. Where it conflicts with the Legal Terms, the Legal Terms prevail in respect of the Service.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions remain in full force and effect.
• Waiver: Our failure to enforce any provision of these Terms shall not be deemed a waiver of that right.
• Assignment: You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights freely.
• Force Majeure: We are not liable for delays or failures caused by circumstances beyond our reasonable control, including, but not limited to, internet outages, telephony provider disruptions, carrier filtering, acts of God, or government actions.

20. Contact Us

For questions about these Terms:

Vampo Email: contact@receptionease.com Address: Rruga Ibrahim Rugova, Building No. 28, Entrance 9, Ap. 7, Tiranë, Albania 1019