Terms of Service

These Terms of Service ("Terms") govern your access to and use of the ReceptionEase platform ("Service"), operated by Vampo Group ("we", "us", or "our"). By creating an account or using the Service, you agree to be bound by these Terms.

If you do not agree, do not use the Service.

ReceptionEase is an AI-powered receptionist platform that:

• Answers your business phone calls 24/7 using an AI telephony system
• Automatically books, updates, and cancels appointments
• Maintains a contact directory of your callers
• Provides a real-time dashboard showing call history, transcripts, and metrics
• Optionally syncs appointments with Google Calendar

The Service is provided on a software-as-a-service (SaaS) basis. We may update, modify, or improve the Service at any time.

You must be at least 18 years old and have the legal authority to enter into a binding contract on behalf of the business you register. By agreeing to these Terms, you represent that you meet these requirements.

• You must provide accurate, complete, and current information when registering.
• You are responsible for maintaining the confidentiality of your login credentials.
• You are responsible for all activity that occurs under your account.
• You must notify us immediately at contact@receptionease.com if you suspect unauthorized access to your account.
• Each account is for a single business. You may not share accounts across multiple unrelated businesses.

We offer a 7-day free trial for all new accounts. During the trial:

• You have access to the full Service at no charge.
• No payment or credit card is required to start.
• At the end of the trial period, we will contact you with an invoice to continue using the Service. If payment is not received, access to the Service will be suspended.

5.1 Pricing

Prices are in USD and exclusive of any applicable taxes.

5.2 Billing

• Monthly subscribers are invoiced each month in advance.
• Annual subscribers are invoiced once per year in advance.
• Invoices are issued and payment is collected via Payoneer. Payment instructions are included with each invoice.
• Access to the Service continues as long as invoices are paid in a timely manner.

5.3 Late Payment

If a payment is not received within [TODO: X] days of the invoice date, we reserve the right to suspend access to your account until payment is made.

5.4 Taxes

You are responsible for all taxes, levies, or duties imposed by taxing authorities in connection with your subscription, excluding taxes on our net income.

5.5 Price Changes

We reserve the right to change subscription pricing. We will provide at least 30 days' written notice before any price change takes effect. Continued use of the Service after the effective date constitutes acceptance of the new price.

6.1 Cancellation

You may cancel your subscription at any time by contacting us at contact@receptionease.com. Cancellation takes effect at the end of your current paid billing period. You retain access to the Service until that date.

6.2 Refunds

All payments are non-refundable. We do not provide refunds or credits for partial months, unused periods, or unused features, including upon cancellation or termination.

6.3 Data on Cancellation

Upon cancellation, all data associated with your account — including contacts, call records, transcripts, appointments, and business information — will be permanently deleted. This action is irreversible.

6.4 Our Right to Terminate

We may suspend or terminate your account immediately if you violate these Terms, fail to pay within the notice period, or engage in abusive or fraudulent behavior. No refund will be issued in such cases.

You agree not to use the Service to:

• Violate any applicable law or regulation
• Engage in deceptive, fraudulent, or misleading communications with callers
• Impersonate another person or business
• Infringe on the intellectual property rights of others
• Transmit malware, viruses, or harmful code
• Attempt to gain unauthorized access to our systems or other users' accounts
• Use the Service for any purpose other than legitimate business communications
• Resell, sublicense, or white-label the Service without our prior written permission

Calls handled by the Service are answered by an AI system powered by Twilio. Conversations are transcribed and stored in your dashboard. Call audio recording is currently disabled — no audio files are stored.

You are solely responsible for:

• Complying with all applicable laws regarding AI-assisted communications and call transcription in your jurisdiction
• Notifying your callers that their call is being handled by an AI system and may be transcribed
• Obtaining any required consents before calls are connected to the AI system

We are not responsible for your failure to comply with applicable disclosure or consent laws in your jurisdiction.

If you connect your Google account, you authorize ReceptionEase to:

• Read your calendar to check availability
• Create, update, and delete calendar events when appointments are booked, rescheduled, or cancelled

You may disconnect Google Calendar at any time from the Calendar tab in your dashboard. Disconnecting stops future syncing but does not delete events already created in your Google Calendar.

Your use of Google services is also subject to Google's Terms of Service and Privacy Policy.

10.1 Our IP

All software, design, trademarks, and content comprising the ReceptionEase platform are owned by or licensed to Vampo Group. These Terms do not grant you any rights to our intellectual property beyond the limited, non-exclusive license to use the Service during your active subscription.

10.2 Your Data

You retain ownership of all data you input into the Service (contacts, business information, services, etc.) and all data generated on your behalf (call records, transcripts). By using the Service, you grant us a limited license to store and process this data solely to deliver the Service to you.

Each party agrees to treat the other's confidential information as confidential and not to disclose it to third parties, except as required to provide or use the Service or as required by applicable law.

Our collection and use of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

We aim to provide a reliable service but do not guarantee 100% uptime. We may perform scheduled or emergency maintenance that results in temporary unavailability and will endeavor to provide advance notice where possible. We are not liable for any losses arising from Service unavailability.

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure; that the AI will respond accurately in all circumstances; or that the Service will meet your specific business requirements.

To the maximum extent permitted by applicable law, in no event shall Vampo Group, its officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages; loss of profits, revenue, data, goodwill, or business opportunities; or damages arising from missed calls, AI errors, or service interruptions.

Our total cumulative liability for any claims arising from or related to the Service shall not exceed the amount you paid to us in the three (3) months immediately preceding the claim.

You agree to indemnify, defend, and hold harmless Vampo Group and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any applicable law, including laws governing AI-assisted communications and transcription
• Any content or data you submit through the Service

We may modify these Terms at any time. When we make material changes, we will update the "Last updated" date and notify you by email at least 14 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance.

These Terms are governed by the laws of the Republic of Albania, without regard to conflict of law principles. Any disputes arising from or related to these Terms or the Service shall be resolved exclusively in the competent courts of Tiranë, Albania. By using the Service, you consent to the personal jurisdiction of those courts.

• Entire Agreement: These Terms and the Privacy Policy constitute the entire agreement between you and us regarding the Service.
• Severability: If any provision is found to be unenforceable, the remaining provisions remain in full force and effect.
• Waiver: Our failure to enforce any provision shall not be deemed a waiver of that right.
• Assignment: You may not assign your rights or obligations without our prior written consent. We may assign our rights freely.
• Force Majeure: We are not liable for delays or failures caused by circumstances beyond our reasonable control, including internet outages, Twilio service disruptions, acts of God, or government actions.

For questions about these Terms:

Vampo Group
Email: contact@receptionease.com
Rruga Ibrahim Rugova, Building No. 28, Entrance 9, Ap. 7, Tiranë, Albania 1019